Last updated 24 Oct 2026 · Values to confirm with RootPro legal
Refunds & cancellation
In shortCancel any time and keep access until the period ends. Charged twice, or charged for something that failed? You get it back automatically. Nothing you made is deleted when a plan ends.
Cancelling
- Cancel from Settings → Plan & billing. It takes effect at the end of the current period, and you are not charged again.
- Cancelling also cancels your UPI Autopay mandate or saved-card instruction.
- You can resume before the period ends at the same price.
When we refund
- Duplicate or wrong charges: refunded automatically, usually within 5–7 working days, to the original method.
- Switching back within 7 days of an upgrade: unused days of the higher plan are refunded in full.
- Failed generations: credits come back to your balance by themselves, with no request needed.
- Unused credit top-ups: refundable within 7 days of purchase if none were used.
When we don't
- Part-used months or years after the first 7 days, except where the law requires otherwise.
- Credits already used on videos that were made successfully, whether or not they were posted.
Automatic renewals
- We tell you at least 24 hours before every automatic charge: the amount, date, mandate reference and how to skip or cancel it.
- Charges above ₹15,000 need your approval in your bank or UPI app each time, as RBI requires.
- You can cancel the mandate here or in your UPI app at any time.
How refunds reach you
- Refunds go to the method you paid with, through Razorpay. UPI and cards: 5–7 working days. Netbanking: up to 10.
- Every refund gets a credit note with the GST reversed, in Settings → Plan & billing.